Terms & Conditions

  1. These terms
    • What these terms cover. These are the terms and conditions on which we supply garments and suits (“products”) to you.
    • Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
  2. Information about us and how to contact us
    • Who we are. We are Autographed Styles Ltd (trading as Anthony’s London) a company registered in England and Wales. Our company registration number is 08978581 and our registered office is at 31 River Road, Barking, England, IG11 0DA. Our registered VAT number is 267414394.
    • How to contact us. You can contact us by telephoning our customer service team on 02034058315 or by writing to us at [email protected] and 11 Golden square, London W1F 9JB.
    • How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
    • “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
  3. Our contract with you
    • How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product and a payment of 15% of the total cost is made as a non-refundable deposit, at which point a contract will come into existence between you and us.
    • If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because materials are out of stock or we are unable to meet a delivery deadline you have specified.
    • Your unique identifier. We will assign a unique identifier to your order and tell you what it is when we accept your order. It will help us if you can tell us the identifier whenever you contact us about your order.

 

  1. Our products
    • Making sure your measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure in our brochure or on our website, or by contacting us. Measurements taken in store when confirming an order will be the measurements used to produce the product. We will not be liable for the any loss or cancellation of orders relating to a change in the dimensions of the customer after the order was placed.
  2. Your rights to make changes
    • If you wish to make a change to the product you have ordered or the measurements used please contact us within 48 hours of placing your order. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. We cannot accept changes to products after 48 hours.
  3. Providing the products
    • When we will provide the products. During the order process we will let you know when we will provide the products to you. It is understood that processing of orders may vary from time to time, but we will endeavour to comply with our standard turnaround time of 8 weeks. All products must be collected in store at a final fitting. Products will not be delivered. To avoid confusion, the term ‘delivery’ is the notification that the product is complete and ready for collection. Once notified that the product is ready for collection you can collect the product from us at any time during our working hours of 10:00-18:00 on weekdays.
    • We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
    • Your legal rights if we deliver late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
      • we have refused to deliver the products;
      • delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
      • you told us before we accepted your order that delivery within the delivery deadline was essential. Your event date will the agreed deadline date.
    • Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under Clause 3, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
    • Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under Clause 3 or Clause 6.4, you can cancel your order for any of the products. After that we will refund any sums you have paid to us for the cancelled products and their delivery, excluding the non-refundable deposit.
    • When you own the products. You own the products once we have received payment in full. Products may only be collected once full payment has been received.
    • Measurements consultation. Upon confirmation of the order, we will set a date and time for a measurements consultation where your specific measurements will be taken. If you do not attend the measurements consultation, we may either end the contract and you will forfeit your non-refundable deposit of 15% (see clause 1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or at all as a result of measurements being obtained late.
    • We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 4) and you still do not make payment within 10 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 10.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 10.5).
  4. Your rights to end the contract
    • You can always end the contract for supply of a product before it has been delivered and paid for. Any changes to an order must be made within 48 hours of the order confirmation. Making a change within the 48 hours of placing the order does not guarantee that a change can be made. We will, where possible, endeavour to make the desired changes. Once the product is completed we cannot accept returns on the basis of a change of mind on the part of a customer. Of course, you always have rights where a product is faulty or mis-described (see clause 9, “If there is a problem with the products”).
    • What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly. The reasons are:
      • we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      • there is a risk that supply of the products may be significantly delayed because of events outside our control; or
    • What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 2, and you cancel after 48 hours of placing your order, then the contract will end immediately and you will forfeit any sums paid by you for products. The advance payments made will be used to cover the time spent on labour and materials as compensation for the net costs we incurred as a result of your ending the contract. If the product has been completed and you cancel without reason, the full quoted price is chargeable as the products are manufactured to unique specifications.
  5. Our rights to end the contract
    • We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      • you do not make any payment to us when it is due and you still do not make payment within 10 days of us reminding you that payment is due;
      • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, attend the measurements consultation;
      • you do not, within a reasonable time, collect the products from us. For the avoidance of doubt, completed products must be collected within 2 months of completion date (we will notify you once completed).
    • You must compensate us if you break the contract. If we end the contract in the situations set out in clause 1 you will forfeit the 15% non-refundable deposit and be charged for any additional costs we have incurred with respect to labour and materials.
  6. If there is a problem with the product
    • How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our consumer service team at 02034058315 or write to us at [email protected] Alternatively, please speak to one of our staff in-store.
    • Problems with Quality. If you are not satisfied with either the quality or fit of the ordered product, we will inspect the products and follow a strict policy of Repair, Replace and finally Refund. Bespoke garments may require multiple fittings and additional tailoring. There may be an additional expense in making alterations to the garments/suits specified.
  7. Price and payment
    • Where to find the price for the product. The price of the product (which excludes VAT) will be the price set out in our price list in force at the date of your order unless we have agreed another price in writing for a bespoke product. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 3 for what happens if we discover an error in the price of the product you order.
    • We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product (including delivery costs) in full before the change in the rate of VAT takes effect.
    • What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid excluding the 15% non-refundable deposit and any costs already incurred in the manufacture of the product.
    • When you must pay and how you must pay. We accept payment with all major credit and debit cards and PAYPAL. You must pay for the products in full before you collect in store. The standard payment schedule is set out below and applies unless otherwise agreed to in writing by both parties:
      • 15% of the total quoted price non-refundable deposit to secure an order;
      • 50% of total quoted price paid on or before measurements consultation;
      • Remaining 35% of total quoted price and any additional costs incurred paid on completion of product, prior to collection.
    • We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    • What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
  8. Our responsibility for loss or damage suffered by you
    • We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but, except as set out in clause 2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the goods, for defective products under the Consumer Protection Act 1987.
    • We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
  9. How we may use your personal information
    • How we will use your personal information. We will use the personal information you provide to us:
      • to supply the products to you;
      • to process your payment for the products; and
      • if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
    • We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.
    • We will only give your personal information to third parties where the law either requires or allows us to do so.
  10. Other important terms
    • We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
    • If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    • Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
    • Accepting terms of contract. These terms have been attached to your invoice. Paying the 15% deposit constitutes an agreement to our terms and conditions.